Start Your Free Audit Below IT & Cloud Support Audit Start AuditHow Quickly Do You Usually Get Help When You Report An IT Issue?How Quickly Do You Usually Get Help When You Report An IT Issue?Within A Few HoursBy The Next DayIt Takes A Couple Of DaysIt Often Gets Missed Or Takes Too LongWho Currently Handles Your IT Support Needs?Who Currently Handles Your IT Support Needs?An In-House IT TeamAn External MSP Or ProviderA Mix Of Internal And External SupportWe Don’t Really Have Anyone DedicatedHow Confident Are You In Your IT Provider’s Ability To Resolve Complex Issues?How Confident Are You In Your IT Provider's Ability To Resolve Complex Issues?Very Confident — They Solve Things QuicklyReasonably Confident — They Try Their BestNot Very Confident — Issues Often Drag OnWe Struggle To Get Proper ResolutionsDo You Receive Regular Reports Or Updates On Your IT Systems?Do You Receive Regular Reports Or Updates On Your IT Systems?Yes, Monthly Or MoreOccasionallyRarelyNeverIs Your IT Support Proactive Or Reactive?Is Your IT Support Proactive Or Reactive?Very Proactive — Issues Are Often Fixed Before We NoticeSomewhat Proactive — But We Still Report A LotMostly Reactive — They Only Act When We AskEntirely Reactive — We Always Chase ThemDo You Know If Your Systems Are Being Monitored For Uptime And Security?Do You Know If Your Systems Are Being Monitored For Uptime And Security?Yes, 24/7 Monitoring Is In PlaceI Think So, But I’m Not SureProbably NotDefinitely NotWhat Is Your Biggest Frustration With Your Current IT Support?What Is Your Biggest Frustration With Your Current IT Support?Slow Response TimesPoor Communication Or UpdatesLack Of Strategic Advice Or PlanningWe’re Actually Pretty HappyDo You Have Any Major IT Projects Or Growth Plans Coming Up?Do You Have Any Major IT Projects Or Growth Plans Coming Up?Yes — We’re Planning Expansion Or UpgradesPossibly — We’re Still In Early PlanningNo Immediate Plans, But Open To IdeasNo — Just Trying To Keep Things RunningHow Do You Handle IT Issues Outside Of Office Hours Or In Emergencies?How Do You Handle IT Issues Outside Of Office Hours Or In Emergencies?We Have 24/7 SupportWe Rely On Internal Staff If AvailableWe Wait Until The Next Working DayWe Don’t Have A Clear ProcessWould You Like A Second Opinion On Your Current IT Setup Or Support Provider?Would You Like A Second Opinion On Your Current IT Setup Or Support Provider?Yes — I’m Actively LookingMaybe — I’m Curious About OptionsNot Right NowWe’re Already Reviewing ProvidersFull NameCompany NameEmail AddressPhone NumberAny Additional Notes?Would You Like Us To Contact You About Your Results?Would You Like Us To Contact You About Your Results?Yes, Please Follow Up With MeNo, Just Browsing For NowEmail My Free Guide
