Audit IT & Cloud Support Start Audit ↓ How Quickly Do You Usually Get Help When You Report An IT Issue?How Quickly Do You Usually Get Help When You Report An IT Issue?Within A Few HoursBy The Next DayIt Takes A Couple Of DaysIt Often Gets Missed Or Takes Too Long Who Currently Handles Your IT Support Needs?Who Currently Handles Your IT Support Needs?An In-House IT TeamAn External MSP Or ProviderA Mix Of Internal And External SupportWe Don’t Really Have Anyone Dedicated How Confident Are You In Your IT Provider’s Ability To Resolve Complex Issues?How Confident Are You In Your IT Provider's Ability To Resolve Complex Issues?Very Confident — They Solve Things QuicklyReasonably Confident — They Try Their BestNot Very Confident — Issues Often Drag OnWe Struggle To Get Proper Resolutions Do You Receive Regular Reports Or Updates On Your IT Systems?Do You Receive Regular Reports Or Updates On Your IT Systems?Yes, Monthly Or MoreOccasionallyRarelyNever Is Your IT Support Proactive Or Reactive?Is Your IT Support Proactive Or Reactive?Very Proactive — Issues Are Often Fixed Before We NoticeSomewhat Proactive — But We Still Report A LotMostly Reactive — They Only Act When We AskEntirely Reactive — We Always Chase Them Do You Know If Your Systems Are Being Monitored For Uptime And Security?Do You Know If Your Systems Are Being Monitored For Uptime And Security?Yes, 24/7 Monitoring Is In PlaceI Think So, But I’m Not SureProbably NotDefinitely Not What Is Your Biggest Frustration With Your Current IT Support?What Is Your Biggest Frustration With Your Current IT Support?Slow Response TimesPoor Communication Or UpdatesLack Of Strategic Advice Or PlanningWe’re Actually Pretty Happy Do You Have Any Major IT Projects Or Growth Plans Coming Up?Do You Have Any Major IT Projects Or Growth Plans Coming Up?Yes — We’re Planning Expansion Or UpgradesPossibly — We’re Still In Early PlanningNo Immediate Plans, But Open To IdeasNo — Just Trying To Keep Things Running How Do You Handle IT Issues Outside Of Office Hours Or In Emergencies?How Do You Handle IT Issues Outside Of Office Hours Or In Emergencies?We Have 24/7 SupportWe Rely On Internal Staff If AvailableWe Wait Until The Next Working DayWe Don’t Have A Clear Process Would You Like A Second Opinion On Your Current IT Setup Or Support Provider?Would You Like A Second Opinion On Your Current IT Setup Or Support Provider?Yes — I’m Actively LookingMaybe — I’m Curious About OptionsNot Right NowWe’re Already Reviewing Providers Full Name Company Name Email Address Phone Number Any Additional Notes? Would You Like Us To Contact You About Your Results?Would You Like Us To Contact You About Your Results?Yes, Please Follow Up With MeNo, Just Browsing For Now Email My Free Guide
