IT & Cloud Support Audit

How Quickly Do You Usually Get Help When You Report An IT Issue? How Quickly Do You Usually Get Help When You Report An IT Issue? Within A Few Hours By The Next Day It Takes A Couple Of Days It Often Gets Missed Or Takes Too Long

Who Currently Handles Your IT Support Needs? Who Currently Handles Your IT Support Needs? An In-House IT Team An External MSP Or Provider A Mix Of Internal And External Support We Don’t Really Have Anyone Dedicated

How Confident Are You In Your IT Provider's Ability To Resolve Complex Issues? How Confident Are You In Your IT Provider's Ability To Resolve Complex Issues? Very Confident — They Solve Things Quickly Reasonably Confident — They Try Their Best Not Very Confident — Issues Often Drag On We Struggle To Get Proper Resolutions

Do You Receive Regular Reports Or Updates On Your IT Systems? Do You Receive Regular Reports Or Updates On Your IT Systems? Yes, Monthly Or More Occasionally Rarely Never

Is Your IT Support Proactive Or Reactive? Is Your IT Support Proactive Or Reactive? Very Proactive — Issues Are Often Fixed Before We Notice Somewhat Proactive — But We Still Report A Lot Mostly Reactive — They Only Act When We Ask Entirely Reactive — We Always Chase Them

Do You Know If Your Systems Are Being Monitored For Uptime And Security? Do You Know If Your Systems Are Being Monitored For Uptime And Security? Yes, 24/7 Monitoring Is In Place I Think So, But I'm Not Sure Probably Not Definitely Not

What Is Your Biggest Frustration With Your Current IT Support? What Is Your Biggest Frustration With Your Current IT Support? Slow Response Times Poor Communication Or Updates Lack Of Strategic Advice Or Planning We’re Actually Pretty Happy

Do You Have Any Major IT Projects Or Growth Plans Coming Up? Do You Have Any Major IT Projects Or Growth Plans Coming Up? Yes — We're Planning Expansion Or Upgrades Possibly — We're Still In Early Planning No Immediate Plans, But Open To Ideas No — Just Trying To Keep Things Running

How Do You Handle IT Issues Outside Of Office Hours Or In Emergencies? How Do You Handle IT Issues Outside Of Office Hours Or In Emergencies? We Have 24/7 Support We Rely On Internal Staff If Available We Wait Until The Next Working Day We Don't Have A Clear Process

Would You Like A Second Opinion On Your Current IT Setup Or Support Provider? Would You Like A Second Opinion On Your Current IT Setup Or Support Provider? Yes — I’m Actively Looking Maybe — I’m Curious About Options Not Right Now We’re Already Reviewing Providers

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Would You Like Us To Contact You About Your Results? Would You Like Us To Contact You About Your Results? Yes, Please Follow Up With Me No, Just Browsing For Now